Refund Policy

1. Free plan

You can use Nova on the free Hobby plan for as long as you like, so you can try the product before you pay. Paid plans can be cancelled at any time.

2. Cancelling a subscription

You can cancel from your account settings. Your plan stays active until the end of the billing period you have already paid for, and you won't be charged again.

3. When we offer a refund

We offer a full refund if you ask within 14 days of your first payment on a plan, or if:

• You were charged after you cancelled.
• You were charged twice for the same period.
• A serious outage on our side made the product unusable for most of a billing period.

4. How to ask for a refund

Email support@nova.example.com from the address on your account. Tell us the date of the charge and why you're asking. We reply within 2 business days.

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show them.

5. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country.